Americans’ Views on Key Healthcare Topics Evolve During Crisis

To better understand the effects of COVID-19 on people, businesses and institutions, APCO Insight conducted a poll of Americans from March 26–27, 2020.

One area we explored is how the COVID-19 pandemic is impacting Americans’ attitudes and behaviors related to healthcare, measuring their views on the resilience and evolution of healthcare systems and the value of vaccines.

Key findings include:

  • Americans have improved sentiment towards healthcare providers and institutions that are directly responsible for responding to this crisis, and Americans feel those providers and institutions will be made stronger because of it.
  • Americans expect healthcare delivery to change as a result of the COVID-19 pandemic, with new emphasis on telehealth and out-of-office provider services. But, while the healthcare system is focusing on COVID-19 patients, there are signs Americans’ use of routine and chronic care services is diminishing.
  • An overwhelming majority of Americans would get a vaccine that protects against the coronavirus if it were made available and there is a sense of hope that the current crisis will encourage more Americans to get vaccines recommended by the CDC. But, views toward vaccine safety have not shifted and only strengthened slightly when compared to two years ago.

The full study, and additional COVID-19 research and resources, is available at: /coronavirus/. For more information, contact me.

Watch this webinar in which we discuss this research and much more: