Retail Industry Reputation Model

APCO Insight developed the Retail Industry Reputation Model from over six years of opinion research to find the key drivers that define the retail industry's reputation. Take a moment to explore the 24 factors and discrete attributes from which our model was built. Start by clicking on one of the four main dimensions. Click here to learn more about the model.

• Responsibility to Consumers
• Responsibility to Investors
• Responsibility to Employees & Suppliers
• Responsibility to Communities

• Responsibility to Consumers
  • Product Quality
    • Sells high quality products that meet consumer's needs
    • Sells new and innovative products
  • Product Safety
    • Sells products that are safe for consumers
    • Immediately recalls products that may pose health or safety hazards to consumers
  • Value
    • Offers fair and competitive prices that provide value for the money spent
    • Sells products at affordable prices
  • Customer Service
    • Offers good customer service provided by friendly and attentive staff
    • Has staff who are knowledgeable about its products and services, who can provide useful advice to consumers
  • Convenience
    • Offers convenient hours of operation
    • Ensures customers can check-out as quickly as possible by reducing lines and providing self-service check-out lanes
  • Cleanliness
    • Keeps parking lots and storefronts clean and well-landscaped
    • Keeps stores clean and uncluttered
  • Data Privacy
    • Protects the privacy of consumers personal information
    • Maintains effective security for credit card and online transactions
  • Loss Prevention
    • Provides security at its stores to protect consumers and reduce crime
• Responsibility to Investors
  • Financial Strength
    • Maintains consistent financial performance and profitability to provide good returns for shareholders
  • Governance & Management
    • Honestly reports financial performance and profitability
    • Has experienced and competent management
  • Executive Compensation
    • Pays executives fair and reasonable compensation
• Responsibility to Communities
  • Community Engagement
    • Builds strong ties with local communities and cooperates with local governments to address community concerns
  • Local Investment
    • Invests in the local economy by using local vendors and suppliers
  • Fair Competition
    • Competes fairly with other businesses and avoids predatory pricing to drive out competition
  • Land Use
    • Works to ensure that stores take up less land and space
    • Plans ahead when building stores to reduce traffic and congestion
    • Builds stores that blend into the local community
  • Waste & Recycling
    • Disposes of waste properly
    • Supports and encourages recycling
    • Offers recyclable bags
  • Green Products
    • Sells green products that reduce the impact on the environment
    • Sells products that limit the amount of packaging in order to reduce waste
  • Energy Efficiency
    • Reduces its use of energy and other natural resources
    • Uses alternative and renewable energy sources
  • Philanthropy
    • Supports local charities and causes
    • Donates a share of its corporate profits to charitable giving
    • Encourages and supports employees to volunteer for charitable causes
• Responsibility to Employees & Suppliers
  • Fair Wages
    • Pays a fair wage to all its employees
  • Job Opportunities
    • Gives all employees equal opportunity for advancement
  • Employee Benefits
    • Offers affordable benefits, including health insurance, to both full-time and part-time employees
  • Labor Relations
    • Deals fairly with labor unions and employees who want to unionize
  • Supplier Responsibility
    • Insists that its suppliers use fair labor and environmental practices